Trying to understand what a feedback page looks like for your customers? Find an easy explanation and example in this article.
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Feedback Pages
Feedback submission pages are where your customers are directed to using your feedback invitation link. Feedback pages are unique to your business and can be personalised by editing your business's feedback programme.
Find an explanation about feedback programmes in this article: What are programmes, locations and sub-measures?
To try out submitting feedback, we'd love to hear any feedback you might have for Customer Radar support here: https://www.feedback.fyi/feedback/CRSUPPT
Logo - At the top of your feedback page will be your company logo, this is usually the same across all locations in your business. Contact our support team to update your company logo.
Title - This is the bold message at the top of the feedback page and usually the first thing your customer reads.
Message - This is the question you are asking your customers and is usually some variation of "Based on your experience, how likely are you to recommend [your business] to others?".
Rating scale - Star rating scales are where customers choose their feedback rating which directly effects your business's NPS in your dashboard. To learn more about NPS and rating scales, try this article: How is NPS calculated?
Comment field - This is where your customers leave a feedback comment and is a compulsory field. The comment question can be a standard question such as in the example below or can be a variable question based on the star rating that the customer selected.
For example, a customer that selected a 1 star would then see the comment question "Tell us what you don't like and how we could be better?", whereas a customer that selected a 5 star would see a comment question such as "That's awesome - tell us what you like and if you have any suggestions for improvement?".
Contact details - Depending on the feedback invitation method used and your business's specific feedback programme settings, this field asks customers for an email address, contact number or both.
Submit button - Just as it says, customers click this button to submit their feedback and are then directed to the thank you page. Find out more about thank you pages in this article: What is a thank you page?
Terms and Conditions - This links to your business's terms and conditions for customer feedback submission and is usually the same across every location. Contact our support team to update your company terms and conditions.
Privacy policy - This links to our Customer Radar privacy policy regarding the collection, sharing and storage of your customer's data. Every feedback page contains this link.
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FAQs
Can I add extra questions to my business's feedback page?
Our Customer Radar methodology is based on the idea of making feedback as easy and simple as possible. For this reason most feedback pages only contain the one key question "Based on your experience, how likely are you to recommend [your business] to others?" which allows businesses to gain an overall understanding of their customer's experience.
However, we know some businesses would like to gather more in depth feedback and so we have the optional second survey feature. This can be included in your thank you page, inviting customers to complete a feedback survey of your choice. Find out more about the second survey feature in this article: How do I set up a second survey?
How do I find out what my business's feedback page looks like?
Just try it out for yourself! Find a feedback poster or till receipt in your store and follow the instructions to leave feedback. Mention that this is test feedback as part of your feedback comment.
If you'd like a more in-depth look at your feedback page settings, contact the Admin user for your business or our support team for help.