Trying to understand what feedback codes and feedback links are? Find a simple explanation in this article.
A feedback code is a unique code made up of numbers and letters given to each location. Feedback codes are part of the feedback link that directs customers straight to your specific feedback page.
Occasionally customers choose to manually type in the generic feedback page link - feedback.fyi or send a text to 203. In this instance, the customer is then asked to enter the feedback code in order to be directed to the right feedback page to submit feedback.
However, with increased use of digital invitation methods and QR codes that contain feedback links, the manual process is not used often anymore. Customers are instead taken straight to the right feedback page using a specific feedback link containing the feedback code.
A feedback link is a unique link given to each location which direct customers straight to your specific feedback page. Our QR codes are designed to contain the correct feedback link so that when customers scan the QR code it works in the same way as clicking the link would. To see all the ways to share your feedback link with customers, try this article: What are the different feedback invitation methods?
To learn more about a feedback page that a feedback link would direct your customers to, find an explanation in this article: What is a feedback page?
Can I customise my business's feedback link or feedback code?
Typically, there is no need to personalise your business's feedback link or feedback code as your customer is directed straight to your feedback page. However, if you would like to discuss this option, please contact our support team.
My feedback code or feedback link isn't working?
Triple check that you are using the right feedback code and/or feedback link. You could reach out to the person who sent you the code or link to check that they sent it correctly.
To check in our system, navigate to your location details page and check the feedback code and feedback link there.
If you still need help, contact our support team.