All customer feedback which triggers an alert to you and your team has the 'pending' status in your dashboard. 'Pending' means that those pieces of feedback require you to respond to your customers as there may be a time-sensitive issue for you to address.
To respond, open the piece of feedback and click either respond by SMS or Email in the comment pop up window.
Chose from a selection of response templates (these response templates may vary for your business):
If you would like to type your own custom response please contact Customer Radar support to discuss your user permissions.