There are many ways you can invite customers to give feedback, here are some examples:
eCommerce transactions and email communication are a great opportunity to ask your customers for feedback! Email newsletters, invoices, promotional offers - use any opportunity available to ask for feedback!
Many CRMs and various work management systems can trigger SMS messages out to customers as soon as a transaction is complete. You can use this functionality to send out a message containing a unique URL, taking your customers straight to your feedback page, creating a seamless customer feedback experience.
The tried and true, easy to implement feedback invitation for your business.
Be sure to consider whether most of your customers actually take their receipt with them and have an opportunity to see the feedback code clearly.
Customised feedback cards with your feedback code can be handed out to customers instore or at events. Combine them with a loyalty card or a business card to create a multifunctional piece of collateral.
If your customers spend a lot of time instore, at your showroom or salon, take the opportunity to hand them a tablet with Customer Radar loaded and ready to accept feedback for your brand.
Ideal for tourist/travel locations, hospitality and accommodation providers, WiFi interruptions are a great way to capture your customer feedback. If you provide free WiFi to your customer onsite, this invitation method is a great fit.