Comment Groups

Don’t forget to take note of your comment groups - this is where Customer Radar detects certain words in customer's comments, then groups them according to the part of your business they refer to.

This is an awesome feature where you can easily detect trends in customer radar! 

If you hover your mouse over each group, it will show the percentage of your customers that are talking about that group.

By clicking on each of the groups, you can filter comments to only show feedback that is associated with that group. To further dive into that group, you can then use the NPS filter to switch between your detractors/passives/promoters relating only to that comment group.

By using the NPS filter, you will see the comment groups change. You may notice ‘helpful & friendly' by far the largest group when you filter by promoters. However, by filtering detractors, you may notice ‘price and value’ start to trend as a dominant group. Filtering your comment groups can reveal the business areas that need the most attention.