Trying to understand the Live Feed feature? Find everything you need to know in this article.
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Live Feed feature
The Live Feed feature is an easy way for you to display your feedback internally to team members and staff. Having relevant feedback accessible to view in your business can help boost employee engagement and support team culture. The Live Feed automatically refreshes every two minutes so it's a great tool to keep an eye on your feedback as it is coming in.
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How can I access it?
Note that only Admin and Manger user types have permission to access the Live Feed feature. Find out more about user types in this article: Understanding User types
1. Navigate to the 'Live Feed' option in your dashboard, this can be found in the top left hand menu.
2. A new browser window should appear showing a live view of your customer feedback and NPS.
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Limitations
The Live Feed feature does not support filtering of feedback at this stage, although we'll keep you posted on this!
Remember that only some user types have Live Feed access permissions. Find out more about user types in this article: Understanding User types
If you run into an error and can't see this screen, you might need to update your web browser, try our recommendations in this article: Recommended Web Browsers