Customer Radars Comment widget enables users to share individual customer ratings and comments on websites or on any screens. It makes it easy to select and share customer comments to support your business with recent and up-to-date content.
About the Share Feedback widget and how to share your feedback.
How to share comments on your website
See which comments have been shared
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Share Comment Widget
Sharing Ratings and comments on your website is a great way to provide validation and social proof from your customers about the quality of your product or service.
Customer Radar makes it easy for businesses to share feedback straight to their website, ensuring customer testimonials are relevant and recent.
Click here to see an example of the share feedback feature in use
There are two different formatting options available and you can choose the option that best suits your Website:
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Vertical scroll - Static
Feedback appears in a list form which can be scrolled from top to bottom.
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Rotating
Each piece of feedback flashes in and out in a rotating list.
Note: Restrictions of use may apply
Some industries have restrictions on the use of customer testimonials in marketing material. It is up to the client to operate within any industry guidelines and laws of the country or territory they are governed by.
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Setting up your Share comment widget
Ask your account manager or Customer Radar support support@customerradar.com to enable the Share Feedback widget for your business. (charges may apply for the use of this feature)
We'll enable the widget and send you the HTML code that you will need to embed into your website. The widget uses a simple iframe code - this is a single line of code that can be embedded into any webpage.
The code provided looks something like this (example only do not use):
Share comment options
There are two options which allow individual ratings and comments to be shared to a specific location webpage or for all feedback to be shared to a main brand website.
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Location widget
Each location that uses Customer Radar can have its own Comment widget which enables only their locations' customer ratings and comments to be shared to their website. This is ideal for groups where each location has their own webpage or microsite.
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Client / brand widget
All selected customer ratings and comments from any locations can be share on the client's main website.
Widget setting options
There are multiple options to customise the way the rating and comments are displayed;
- Star colour
- Star Size
- Font size
- Alignment - Left, center, right
- Limit - How many comments will be shown before dropping off the oldest
- Change Speed - The speed at which each comment is displayed
Note: This can be provided by Customer Radar or can be adjusted by the web developer in the code provided by Customer Radar.
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How to share feedback on your website
After adding the widget to your website, sharing individual ratings or comments about your brand or location takes just seconds.
How to share feedback
1. From the Customer Radar dashboard, go to Comments page in the top menu bar.
2. On the left, select any comments you want to share by using the checkboxes.
Click on the Share button on the right.
Note: Make sure you share feedback before going to the next page of feedback, otherwise the checkboxes will be unselected when you change the page.
3. In the pop-up, Select share to client website or location websites or both.
then click Submit.
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See what has been shared
The Shared column will show 'Yes' for any shared ratings and comments.
This column is sortable so you can filter all the shared feedback to the top.
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Removing any shared comments
You can remove any comments that have been shared on your website.
- Select the comment/s you want to stop sharing
- Click Share button.
- In the pop-up, under Share to: Click to change to No,
- Click Submit to confirm
Note: Refresh the webpage with the widget to see the updated shared comments.
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Frequently asked questions
What can I share?
You can select and share whatever comments you like. You may choose to share all or only a selection. We do not recommend sharing feedback that identifies any individual if there is any negative context.
Note: Some industries have restrictions or guidelines on the use of customer feedback and testimonials.
Why is the widget saying 'Feedback display is turned off'?
This means the widget is switched off for your programme. Contact your account manager or Customer Radar support team. (charges may apply for this feature)
What happens if I haven't shared any feedback?
When the widget is switched on for your programme but no feedback has been selected for sharing, the message There are no shared comments for this client will be displayed in the widget. Follow the steps above to select and share feedback.
Can I customise the colour of the stars in the widget?
Yes, contact Customer Radar support for more information.
I've just shared a comment but it's not showing on the website?
Refresh the webpage the widget is located on and your feedback should appear. If you having issues with displaying ratings and comments, contact support@customerradar.com