Thinking of adding a second survey to your thank you page? Read below to find out what they are and how to add them to your feedback programme.
How do I set up a second survey?
Can I have more than one Second Survey?
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What are Second Surveys?
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Second Surveys offer you an opportunity to dig deeper into your customer’s experiences with additional questions which can be used to inform your research and insights efforts. You can choose to ask questions relating to different parts of your business (eg. team, pricing, delivery, onboarding, post-sale etc.) that you want to get more specific feedback about.
The Second Survey can be included in your thank you page, inviting customers to complete a feedback survey of your choice after submitting their NPS feedback.
Example
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How do I set up a second survey?
If you already have a survey you'd like to use this can simply be added to your business's feedback programme and will then appear on the thank you page for your locations.
If you do not have a survey already set up, Customer Radar can help make this happen. Contact our support team to get started.
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Can I have more than one Second Survey?
Yes - the Second Survey is set up at each of your locations. Many clients have the same Second Survey across all their locations, but you can set it up so the Second Survey is only on for a segment/specific locations, or you can even have a unique survey for each individual location.