Unsure if you should delete a feedback comment? Find out about specific scenarios where deleting feedback is appropriate in this article.
Only the Admin user type has permission to edit feedback ratings and comments. For more information of different user types, try this article: What are User Types?
There are only a handful of specific scenarios in which feedback comments should be deleted. These situations include comments containing extremely offensive language, spam comments or test comments.
Comments containing extremely offensive language can be edited to remove the language or can be deleted completely. Luckily we do not experience this situation often.
Comments that are considered spam comments where the customer has been repeatedly submitting the same feedback can be deleted.
The customer should be notified that their feedback has been received and they don't need to repeatedly submit the same feedback. The most common reason for this scenario is that the customer might be trying to win the prize draw associated with submitting feedback.
Comments that are test comments can be deleted.
Occasionally Customer Radar will send through test comments just to make sure the feedback links and pages are all working, you don't need to do anything here, we will make sure we delete these comments from our end.
Another test comment scenario may be where you or a member of your business is showcasing the feedback submission process to another team member. In this case, the feedback can be left or you can contact your business' Admin user to delete the feedback.
How to delete a feedback comment
There are two ways to delete feedback. Make sure you are certain that this feedback comment should be deleted as this action cannot be undone.
The first way is to open the feedback ticket and click the 'Delete' button in the bottom right.
The second way is to navigate to your comments page. here you can select one or more tickets to delete at once using the tick boxes on the right. Then click the 'Delete Ticket(s)' button.