When should a feedback comment be deleted or edited?
Find out about specific scenarios where deleting feedback is appropriate.
Only the Admin user type has permission to edit feedback ratings and comments. For more information on different user types, try this article: What are User Types?
How to delete a feedback comment
____________________________________________________________________
Deleting Feedback
There are only a handful of scenarios in which feedback comments should be deleted. These situations include comments containing any offensive language, spam comments or test comments.
Scenarios
Comments containing offensive language can be edited to remove the language or can be deleted completely. While this is uncommon it does happen occasionally.
Comments that are considered spam comments where the customer has been repeatedly submitting the same feedback can be deleted.
The customer should be responded to letting them know that their feedback has been received and they don't need to repeatedly submit the same feedback.
Comments that are test comments can be deleted.
Occasionally Customer Radar or a user will send through test comments to test the feedback links and pages are all working, you can notify your admin or the team at Customer Radar support@customerradar.com
____________________________________________________________________
How to delete a feedback comment
Only admin users with permission can delete or edit feedback. There are two ways to delete feedback. Make sure you are certain that this feedback comment should be deleted as this action cannot be undone.
Open the feedback ticket and click the 'Delete' button in the bottom right.
The second way is to navigate to your comments page. here you can select one or more tickets to delete at once using the tick boxes on the right. Then click the 'Delete Ticket(s)' button.