Getting started

Introduction to Customer Radar

• How do I best use customer feedback to improve?
• What is NPS?
• Why is customer feedback important?
• How is NPS calculated?

How do I get started?

• What are programmes, locations and sub-measures?
• How to set up HTML stars for emails
• How much does it cost for a customer to text feedback?

Gathering Feedback

• How and when to invite customers to give feedback?
• What are feedback codes and feedback links?
• What is a feedback page?
• What is a thank you page?
• What is metadata?
• How do I increase my feedback responses?

See all 11 articles

Features

• How do I set up a prize draw?
• How do I set up a second survey?
• How do I set up Google Reviews?
• Share feedback widget - Share selected feedback to a website or screen
• Share feedback to any screen with - Live Feed