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  1. Customer Radar
  2. Getting started

Getting started

Introduction to Customer Radar

  • How do I best use customer feedback to improve?
  • What is NPS?
  • Why is customer feedback important?
  • How is NPS calculated?

How do I get started?

  • What are programmes, locations and sub-measures?
  • How to set up HTML stars for emails
  • How much does it cost for a customer to text feedback?

Gathering Feedback

  • How to format a contact list for a campaign
  • How to send feedback invitations via email
  • How and when to invite customers to give feedback?
  • What are feedback codes and feedback links?
  • What is a feedback page?
  • What is a thank you page?
See all 13 articles

Features

  • How do I set up a prize draw?
  • How do I set up a second survey?
  • How do I set up Google Reviews?
  • Comments widget - Share selected feedback to a website or screen
  • Rating widget
  • Share feedback to any screen with - Live Feed
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