Customer Radar provides a unique feedback link for each location (or entity being measured) within your business. This link is provided to any customer of that location/ entity being measured.
The information below shows the URL format and structure for each type of feedback link.
There are several options for how this link can be used:
Static feedback link
This is a standard link sent to all customers of the location with no additional data added.
The base of the static feedback link is common, with only a change to the feedback code (which is unique by location/entity being measured). Example feedback code in yellow:
www.feedback.fyi/feedback/UNIQUECODE
Dynamic feedback link
- This link allows additional data (metadata) to be added to the feedback. This can include information to:
- Pre-populate the feedback form eg. the email address is filled out automatically for people submitting feedback.
- Hidden fields: Other data can be added to any feedback to enable more informed response to feedback and a better understanding of the customer experience or e.g. Transaction information, Customer details, sales information or other customer data.
The feedback link can enable the feedback form to pre-populate fields for the customer, i.e. email address and mobile number. This provides a more seamless customer experience and saves a person from filling out information that is already known. Example in blue:
www.feedback.fyi/feedback/UNIQUECODE?email=example@gmail.com&mobile=0271234567
Hidden field/metadata feedback link
This is a version of a dynamic feedback link that allows details to be passed directly into the Customer Radar platform without exposing it to the customer. Hidden fields could be anything to do with the transaction, customer or location eg loyalty status, invoice number, product purchased, spend value, who served the customer etc. Whether fields are visible to customers or not is set in the Customer Radar platform.
- These fields are based on the data you have available
- Note: these fields need to be set up with Customer Radar before sending feedback invitations.
Example including sample fields to add:
https://www.feedback.fyi/feedback/CRSUPPT?email=support@customerradar.com&txDateTime=2014-11-04&txValue=4.5
Feedback Code
Email
Transaction Date
Transaction Value
What if my metadata value has spaces or special characters?
You will need to use URL encoding. A reference list is here.
Example for the metadata 'Customer Radar' using the encoding %20 for the space.
https://www.feedback.fyi/feedback/CRSUPPT?company=Customer%20Radar
For any additional information or assistance contact support@customerradar.com